Posted by Edward Jacques on February 18, 2020

Another article in a recurring series of common problems we see in the IT Department.

Symptoms

Websites seem to load incorrectly - often only on specific sites that once worked correctly.

Possible Cause

When you use a browser, like Chrome, it saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like loading or formatting issues on sites.

Possible Resolution - Clearing Your Browser Cache in Chrome

• On your computer, open Chrome.
• At the top right, click the three vertical dots.
• Click More tools and then Clear browsing data.
• At the top, choose a time range. To delete everything, select All time.
• Next to “Cookies and other site data” and “Cached images and files,” check the boxes.
• Click Clear Data.

Now try closing out Chrome and reloading the affected website. This has been known to fix formatting issues on various websites, especially some of our e-textbook sites.